Policies
Returns and exchanges.
The window
You have 30 days from the delivery date to start a return or exchange.
Condition
Items must be unworn, unwashed, free of odors, pet hair, and deodorant marks, with the original tags still attached. We inspect every return. Anything that comes back worn or laundered will be sent back to you and no refund will be issued.
What cannot be returned
Final sale items, clearly marked as such on the product page at the time of purchase. Gift cards. Custom, bulk, or wholesale orders produced to your specification. Everything else in the catalog is returnable inside the window.
Exchanges
Exchanging for a different size in the same piece is the simplest path, and we cover the return shipping label on your first exchange per order. Reach us through the contact page with your order number and the size you want. If the size you want is out of stock we will refund you instead and tell you when it is back.
Return shipping
For a standard return for refund, return shipping is the buyer's cost unless the item is defective, damaged in transit, or is not what you ordered. In those three cases we send a prepaid label and cover it entirely.
How to start one
Start on the contact page. Choose Return or exchange as the topic, then include your order number, the item, and whether you want a refund or an exchange. We reply with instructions and a return address.
Do not ship anything back before you hear from us, unlabeled returns are difficult to match to an order.
Return address
{{LEGAL_ENTITY_NAME}} Attn: Returns {{RETURN_ADDRESS}}
Refund timing
Once the return arrives and passes inspection, we issue the refund within {{REFUND_PROCESSING_DAYS}} business days to the original payment method. Your bank or card issuer then controls when it appears on your statement, which is usually another 3 to 10 business days. Original shipping charges are not refunded unless the return is our error.
Defects
We stand behind construction. If a seam fails, a collar collapses, or embroidery pulls out under normal wear inside {{DEFECT_WINDOW_DAYS}} days of delivery, email {{SUPPORT_EMAIL}} with photos and we will replace it or refund it. Normal fading on garment-dyed pieces is the finish behaving as designed and is not a defect.
Gifts
If you received a HUDOR piece as a gift, reach out with the order number from the packing slip and we will handle the exchange without notifying the buyer of what you swapped it for.